Returns & Refund Policy


Amend / Cancel your delivery slot

I need to contact the driver on the day of my delivery

The driver cannot be contacted directly. A tracking link will have been sent to you once your tree leaves the farm. If you wish to cancel / amend your order please contact Forest and Fir directly to see what can be done in line with our refund / cancellation policy.

Can you guarantee delivery on my chosen date?

Our preferred courier for delivery is Tufnell's, one of the UK's leading parcel courier providers. Tufnell's have a delivery accuracy rating of 98%. As such we are confident all trees will be delivered on time though we cannot provide a guarantee if snow or accidents do not allow for accurate delivery. Where possible we would keep our customers up to date if such an event occurred.

Refunds / Cancellations 

Cancellation Policy

Our cancellation policy aims to ensure that should a customer change their choice of tree or delivery service, we are able to accommodate that change. 

  • A full refund will only be issued if the order is cancelled 4 days prior to the date of delivery.
  • No refund will be issued if the cancellation is made within 4 days of delivery date.
  • Refunds will be made to the credit card / debit card that was used to make the initial purchase.

How do I cancel my order?

Please contact Forest & Fir directly to amend your order.

When should I cancel my order?

Orders must be cancelled 4 days prior to the delivery date to ensure a full refund is issued.

How will I be refunded?

You will be refunded the full payment amount to the credit / debit card that was used to make the payment.

Can I return a tree?

Returns are not accepted unless the tree delivered is faulty. Please see our returns section for further details.

Returns

I'm not satisfied with the condition of my tree.

In order for Forest & Fir to issue a refund or replacement tree on the grounds the tree is not of the required standard, the customer must supply photographic evidence within 12 hours of receipt of the tree.

I believe my tree is unhealthy, what should I do?

Please continue to water your tree regularly and keep away from a heat source.